Mt Bike | Kent, WA; We Have a Problem…

Before we left for our staff retreat to the Sierras I dropped my bike off at Bicycle Warehouse where I got it just about a month ago. It was time for its first month’s service and I figured if I had to be without it I would like to be without it while I am out of town. When I called this morning I found out that what I thought were just minor assembly issues turned out to be major manufacturing defects. In short, and in English, the bottom part of the main frame where the pedals are installed is damaged so badly the whole frame needs to be replaced! The mechanic told me that it is something he has never seen before in Diamondback or anyone else. So, we are waiting for the Diamondback rep to get back to Willy, my mechanic and approve the shipment of a new frame. Looks like for now, I am back to being a cross country rider.

. : Diamondback is owned by Raleigh America Inc. , located in Kent, WA.

UPDATE (10/1/2007) I talked to the mechanic at Bicycle Warehouse this afternoon. He told me that he finally got a hold of their Diamondback Rep. and that this was going to be taken care of by the manufacture in the quickest possible way. What is the quickest possible way you ask? They ship a new frame set down from WA. and as soon as my mechanic gets it he will tear down my bike and rebuild it with the new frame and all of my components. I am told to check back Monday (in seven days) and see how the progress is going. My mechanic has told me that a week-and-a-half is a realistic turn around.

Those of you that know my experience with Alienware know that this type of thing sometimes just happens to me, but unlike the Alienware nightmare this one has a simple solution with basically a new bike. Things like this happen and I am fine with it as long as I am being kept in the loop, which I am.